The Freaking Dots

African american male employee speaking sharing ideas at diverse team meeting, multi-ethnic business people listening to black worker talking reporting about work results at corporate group briefing

GSMCON2019 is now in our rearview mirror, but I’m confident the lessons learned, contacts made, and stories shared very much remain on everyone’s minds. I have so many ideas to implement! While listening to one of the excellent keynote speakers, I became aware that a friend in our business — an immensely talented and experienced … Read more

Citizen Say What? Moving Government Responsiveness Forward in the Age of Social Media

Picture depicting a man doing 'social listening'

  People talk. People ask questions. People sometimes kick, scream, curse and kung fu karate chop complain until the sun comes up. And that’s just in person. Add a sitting duck government profile and the comforting curtain of perceived social media facelessness to the equation, and you’ve got a recipe ripe for dishing out some … Read more