Kristen holds a bachelor’s degree in mass communication from Buena Vista University. She spent six years working for community newspapers in Kansas before focusing her career on digital communication and social media in government. She is a member of the Communications Committee in the Social Media Club of Kansas City, the Program Committee in the Kansas City Regional Area Public Information Officers (RAPIO) group, and following GSMCON2015, helped create and lead a new social media subcommittee of RAPIO.
Kristen Waggener is a Communications Specialist for the City of Lenexa, Kansas, leading both strategy and day-to-day management of Lenexa’s social media accounts since 2012. In that time, the city has launched social accounts on three new platforms and has tripled its overall following.